Customer Help
& Frequently Asked Questions

Getting Started

Have Your Appointment Confirmation Email Resent

To have your appointment confirmation email resent, please follow the steps below:

Edit or Cancel Your Appointment

To Edit or Delete your appointment(s), please follow the steps below:

NOTE: When you edit your appointment, you will be taken back through the scheduling process. Once complete, the confirmation page will reflect the updated appointment information and you will receive a new confirmation email with the updated information.

If you are experiencing trouble receiving the confirmation email, or editing or canceling your appointment, please contact the SOS at 304-558-8000.

Will I Be Seen at the Exact Time of My Appointment?

While we make every effort to honor all appointments at their scheduled times, we sometimes run behind schedule. Since it is our policy and goal to provide the best possible service for all our customers, we ask that you expect up to a fifteen - minute window from your appointment time until you are seen by a clerk. Thank you for your understanding and for your continued patronage.